Service Terms & Policies
Last Updated:August 10, 2026 || Effective Date:November 19, 2026
Last Updated:August 10, 2026 || Effective Date:November 19, 2026
These Service Terms & Policies ("Terms", "Service Terms", or "Policies") apply to clients using or purchasing products and services provided by Kr8ive Studio("we", "us", or "our").
These Terms are intended to establish the general rules, responsibilities, limitations, and service conditions applicable to our websites, web applications, mobile applications, hosting-related services, EMIS products, development services, maintenance services, and other products or services we may provide.
Certain projects or services may also require a separate written agreement. Such agreements may contain additional project-specific terms, pricing, scope, payment arrangements, legal provisions, and responsibilities.
By signing a service/project agreement, accepting these Terms where applicable, or starting or continuing to use our service where no separate signature is required, the client ("Client", "you", or "your") agrees to the applicable Terms.
We provide website development, web applications, software, EMIS-related services, hosting-related services, maintenance, design, and other digital services.
The exact features, scope, pricing, timeline, limitations, and deliverables of a service may vary according to the product or package purchased. Not every feature or third-party service is included in every package.
Additional services, advanced functionality, integrations, infrastructure, or third-party services may be charged separately where applicable.
The scope of each project may be determined by:
Requests that are outside the agreed scope may require additional time, resources, or fees. Whether a request is included in the existing service or treated as additional work will be determined based on the actual request and circumstances.
The Client must provide information, content, files, approvals, access, credentials, decisions, and other materials reasonably required to complete or operate the service.
If we request required information or cooperation and the Client does not respond within 7 days, we may close or pause the project.
Client-caused delays may extend the estimated project timeline. We are not required to maintain the original estimated delivery date when required information, approvals, files, access, or decisions have not been provided on time.
We may delay or pause a launch when required information, approval, payment, domain access, or another necessary item has not been provided.
Clients may request changes during or after development. Change requests are evaluated based on the nature, size, complexity, scope, development work required, availability, and circumstances of the request.
Some changes may be included within the applicable service, while other changes may require additional fees or development time.
We do not guarantee that requested changes will be completed within a few hours or within any specific short period unless such a timeframe has been specifically agreed upon.
Where a package allows additional pages, there may be no fixed page-count limitation for genuinely different page content, subject to the applicable package and reasonable scope.
A request that substantially changes an existing page, duplicates existing content, requires significant redevelopment, or introduces advanced functionality may be treated differently depending on the circumstances.
Advanced functionality may require additional charges and development time.
The Client retains ownership of their own original materials and assets supplied to us, including where applicable:Logos; Photographs; Videos; Documents; Brand assets; Other original files and materials supplied by the Client.
The Client is responsible for ensuring that they have the necessary ownership, permission, license, authorization, or other legal right to use any material they provide.
If the Client provides copyrighted, illegal, unauthorized, infringing, misleading, or otherwise problematic material, responsibility and liability for that material rests with the Client.
We may refuse to publish or may remove material where reasonably necessary because of legal, security, safety, policy, or service concerns.
Clients may use their own branding within their website, application, or other service, including:Business name; Logo; Brand colors; Fonts; Images; Videos; Other approved brand assets.
The Client's branding does not transfer ownership of our underlying code, design systems, templates, reusable components, development methods, or proprietary technology.
All websites developed by us must contain a mandatory "/credits" page or equivalent attribution area.
The "/credits" page is a permanent part of the website attribution structure and cannot be removed, including where white-label services are purchased. The "/credits" page is intended primarily for attribution and developer information.
Where technically appropriate, the page may be configured as not intended for search-engine indexing and may not appear in the normal website navigation. The page may be accessed directly through its URL.
The visible footer attribution may be removed where an applicable annual white-label/branding removal fee has been purchased. White-label removal does not remove the mandatory "/credits" page.
Where white-label has not been purchased, applicable attribution may remain visible and may link to the "/credits" page or our main website. White-label pricing and availability may vary by product or service.
Mobile applications, software, and other digital products developed by us may contain attribution in an appropriate location, such as:About; Credits; Settings; Splash screen; Developer information; or Another technically appropriate location.
Where a white-label option is available, visible branding may be removed according to the applicable white-label terms and fee. The underlying attribution requirement remains applicable unless otherwise agreed in writing.
We retain ownership of our proprietary and reusable technology, including where applicable:Source code; Frameworks; Templates; Reusable components; Design systems; Development systems; Infrastructure configurations; Internal tools; Technical methods; Reusable design elements; Other proprietary technology and implementation.
Customization of a website or application for a Client does not automatically transfer ownership of these materials to the Client. The Client receives the right to use the completed service for its intended purpose according to the applicable service agreement and these Terms.
Unless specifically agreed otherwise in writing, Clients do not receive:Source code; Proprietary development systems; Internal infrastructure; Our Cloudflare accounts; Internal databases or infrastructure; Internal storage systems; Internal configurations; Proprietary components; or Other internal development resources.
Providing a Client with their own data or assets does not constitute a transfer of source code or infrastructure.
The original design, layout, visual system, component arrangement, structure, and implementation created by us may not be copied, reproduced, extracted, or recreated as an essentially identical website by the Client or another developer.
Changing only superficial elements such as:Colors; Images; Videos; Text; Content; Fonts; or Similar minor visual elements does not make an otherwise substantially identical design a new independent design.
Clients may reuse their own assets, including their own logos, photographs, videos, documents, and other materials. We may independently reuse our own templates, designs, layouts, components, systems, and technical solutions for other clients.
Some services may depend on third-party providers. Examples may include:Cloudflare; Google Cloud; Firebase; Cloudinary; Airtable; OneSignal; Domain registrars; Email providers; API providers; Hosting providers; and Other third-party infrastructure or software providers.
Some third-party services are not included in standard packages. If a Client requests an optional third-party service, we may arrange or manage that service on the Client's behalf. Such services will be treated as Third-Party Services and may be charged separately.
Third-party pricing may change at any time. If a third-party provider increases its price, the increased cost may be passed to the Client where applicable. We do not control third-party pricing, availability, policies, outages, limitations, or service changes.
We do not guarantee uninterrupted or 100% uptime.
Service availability may depend on third-party infrastructure, internet connectivity, domain services, APIs, hosting providers, cloud services, or other systems outside our reasonable control.
We may also temporarily take a service offline for:Maintenance; Updates; Security fixes; Migrations; Infrastructure changes; Upgrades; Troubleshooting; or Other necessary technical work. Temporary interruption for such purposes does not automatically constitute a service failure.
We are not responsible for service interruption, delay, loss, or other consequences caused by circumstances outside our reasonable control. This may include, but is not limited to:Third-party provider failures; Cloud infrastructure outages; Internet or network failures; Domain-related issues outside our control; Major infrastructure failures; Government actions or restrictions; Natural disasters; Cyberattacks affecting third-party infrastructure; War or civil unrest; and Other circumstances beyond our reasonable control.
We will take reasonable measures to operate and maintain our services.
However, we are not automatically responsible for security incidents or losses originating from:Third-party providers; Client-controlled accounts; Client-provided credentials; Client actions; Unauthorized access caused by Client-side security failures; Client-provided content; or Other circumstances outside our reasonable control.
Where an issue is caused by a service or infrastructure that we do not control, responsibility does not automatically transfer to us.
Where a domain is included in a package, the domain is provided and managed according to the applicable package terms. The domain may be registered using the Client's registration name/details while administrative and billing management may be handled by us.
If the Client separates from us and requests a domain managed or purchased on their behalf, the domain may be transferred to the Client subject to applicable registrar requirements.
We will provide the required transfer information and, where applicable:Remove the transfer lock; Provide the authorization/EPP code; Provide other necessary transfer details.
We will normally aim to process the transfer within a few hours where possible, with a standard target of within 3 days and up to 7 days where technical or exceptional circumstances require additional time. The Client is responsible for completing the transfer with the receiving registrar. Any applicable domain transfer or registrar fee charged by the third party is the Client's responsibility.
If the Client purchases a domain independently, the domain remains the Client's property.
While the Client uses our hosting/service infrastructure, the Client may be required to use the nameservers specified by us. When the service ends, the Client must change the domain nameservers away from our infrastructure. We may remove the domain's DNS configuration from our infrastructure after the service ends.
If a domain is managed by us and the Client does not want to continue the domain after the applicable service period, we may choose not to renew it after its expiry. We are not responsible if an expired domain is subsequently registered by another person or organization.
Any registrar grace-period, redemption, recovery, or other domain-related charges are the responsibility of the Client where applicable. A grace period for our service or renewal is not automatic. If the Client needs additional time, they must request a grace period. We may approve a grace period of up to 7 days, and an additional fee may apply.
Services are generally provided on a prepaid or agreed payment basis. If the required payment is not received by the applicable due date, we may stop or suspend the service. There is no automatic grace period. The Client must specifically request a grace period before the service is stopped.
We may send renewal reminders before expiry, potentially including reminders around 30 days, 7 days, and 3 days before the applicable date where practical. Such reminders are provided as a courtesy and do not create a guarantee that a specific number of reminders will be sent. The Client remains responsible for knowing the applicable renewal date and paying on time.
If a service has been stopped due to non-payment or the Client's decision not to continue, the applicable account may remain in a limited state for up to 60 days. After the 60-day period, we may permanently delete the account and applicable stored data.
After deletion, the data may not be recoverable. We are not required to retain backups or copies of deleted data after the applicable deletion period. Clients are responsible for requesting eligible data before the deletion deadline.
When a service ends, the Client may request eligible Client-owned files/data during the applicable data-request period. Where available, this may include:Client logos; Images; Videos; Uploaded documents; Other Client-provided files; and Other applicable Client assets stored within the service.
Website text/content is not guaranteed to be provided as a separate export. Data may be provided in a ZIP file or another reasonable format.
Data handover does not include:Source code; Proprietary code; Our templates; Proprietary components; Cloudflare infrastructure; Internal databases; Internal storage infrastructure; Internal configurations; Internal systems; or Other proprietary resources.
Clients may request eligible data within the applicable period before deletion.
After the applicable 60-day post-service period, we may permanently delete the Client's stored data. Once permanently deleted, the data cannot be recovered through us.
Payment arrangements may vary depending on the product, service, project, and agreement. We may require:Full payment before work begins; Partial or advance payment; Milestone payments; or Another agreed payment arrangement.
Refund eligibility is not automatically determined by a single fixed rule. Where a refund is requested, the amount and eligibility may be determined case-by-case based on factors including:Work already completed; Project progress; Third-party costs already incurred; Services already purchased; Client-provided information and cooperation; The applicable package; Any money-back provision; The signed project/service agreement; and Other relevant circumstances.
Where a package specifically provides a money-back/refund arrangement, that arrangement will apply according to its stated conditions. There is no guaranteed refund once a project is close to completion unless such a refund is specifically provided under the applicable service or agreement.
If we have already purchased a third-party service, domain, license, infrastructure, storage, email service, API service, or other external service on behalf of the Client, the amount already paid to the third party may not be refundable.
Third-party refunds are subject to the third party's own policies. We are not required to provide a refund for a third-party cost that has already been incurred and cannot reasonably be recovered.
If a Client does not provide required information, content, approval, access, or responses after reasonable requests, we may close the project after 7 days of inactivity or non-response.
Project closure does not automatically determine whether a refund is available. Any refund will be assessed according to the applicable refund terms and circumstances.
Before launch, the Client is responsible for reviewing the website, application, content, branding, pages, and requested functionality.
Client approval indicates that the Client has reviewed the applicable deliverables and approved the launch. Clients may request changes after approval; however, changes are handled according to the applicable scope, complexity, availability, and circumstances. We do not guarantee immediate completion of post-approval changes.
The Client remains responsible for the activities performed through their service by people they authorize, including employees, teachers, staff, contractors, administrators, or other authorized users.
The Client is responsible for ensuring that its authorized users use the service appropriately and securely.
We will generally treat non-public Client information as confidential and will not intentionally disclose such information to unrelated third parties except where reasonably necessary to provide the service, required by law, necessary to protect the service or its users, or authorized by the Client.
Confidentiality does not apply to information that is already publicly available, independently obtained, lawfully required to be disclosed, or otherwise reasonably outside the scope of confidential information.
We may display limited information about completed projects for portfolio, attribution, or promotional purposes. This may include:Client/business name; Website URL; Link to the website's "/credits" page; General feature descriptions; Client logo; and Screenshots of the completed website or application.
If a Client requests removal of portfolio material, we may remove the Client's logo and screenshots where reasonably possible. However, the Client's name, website URL, and applicable "/credits" attribution may remain as part of the service attribution arrangement.
We will not use this provision to claim ownership of the Client's brand or Client-owned assets.
Clients must not use our services for illegal, fraudulent, malicious, abusive, or prohibited activities. Prohibited activities include, but are not limited to:Unauthorized access; Attacking or disrupting infrastructure; Circumventing security controls; Abuse of APIs, storage, bandwidth, or other resources; Malware distribution; Harmful or malicious content; Fraudulent activity; Illegal activity; or Activities that create significant security, legal, or operational risk.
Where prohibited activity is identified, we may suspend or terminate the service immediately without prior notice, subject to applicable law.
The Client is responsible for content, materials, instructions, information, and assets supplied or requested by the Client.
If a third party makes a claim concerning Client-supplied material, including copyright, trademark, ownership, licensing, privacy, or other rights, responsibility for the Client-supplied material rests with the Client where we did not independently introduce that material.
We do not guarantee that every service will be compatible with every device, browser, operating system, third-party service, API, network, or future platform change.
Third-party updates, discontinued APIs, changed policies, infrastructure changes, security requirements, browser changes, or other external changes may require modifications to a service. Such modifications may require additional work or fees depending on the circumstances.
We may modify, improve, replace, discontinue, or update products and services where reasonably necessary. Where a significant change materially affects an existing service, we may provide information about the change where reasonably practical.
We may update these Service Terms & Policies from time to time. Each version will display:Last Updated:the date the policy was updated; and Effective From:the date the updated policy begins to apply.
Once an updated version becomes effective, it applies to all clients and services covered by these Terms, subject to applicable law and any binding terms in a separate agreement. Where applicable, continued use of the service after the Effective From date constitutes acceptance of the updated Terms.
We may require a Client to sign a separate agreement before beginning a project or providing certain services. A separate agreement may contain additional terms concerning:Project scope; Pricing; Payment; Deliverables; Timeline; Intellectual property; Responsibilities; Legal requirements; Service-specific conditions; and Other project-specific matters.
The separate agreement may reference and link to these Service Terms & Policies. The Client may be required to review and accept these Terms as part of entering into the separate agreement. Where a project-specific agreement contains terms specifically applicable to that project, those project-specific terms may supplement or govern the relevant matter.
Acceptance may occur through:Signing a project/service agreement; Signing another document that references these Terms; Explicitly accepting these Terms where applicable; or Starting or continuing to use our service where no separate signature is required.
By accepting or using the applicable service, the Client acknowledges that they have had an opportunity to review the applicable Terms.
These Service Terms & Policies are governed by the applicable laws of Nepal.
Any dispute arising from or relating to these Terms or the applicable services will be subject to the applicable legal jurisdiction and dispute-resolution processes in Nepal.
We are responsible for matters within our reasonable control and according to the applicable service and agreement.
We are not automatically responsible for loss, interruption, delay, damage, or other consequences caused by:Third-party service providers; Client actions or omissions; Client-provided content; Domain expiry or failure to renew; Client failure to provide required information; Internet or network failures; Infrastructure outside our control; External security incidents; Events outside reasonable control; or Other circumstances not reasonably controlled by us.
Nothing in these Terms is intended to exclude any responsibility that cannot legally be excluded under applicable law.
We provide development and digital services but do not guarantee specific business outcomes, including:Revenue; Sales; Customer growth; Search-engine rankings; Website traffic; Social-media growth; Conversion rates; or Other commercial results, unless a specific written agreement expressly provides otherwise.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
These Service Terms & Policies describe the general conditions applicable to our services. Additional terms may be provided through:Product/package descriptions; Quotations; Invoices; Project agreements; Service agreements; Written confirmations; or Other applicable documents.
Clients should review all applicable documents before purchasing or using a service.
For questions regarding these Service Terms & Policies, Clients may contact us through the official contact channels provided on our website.
Contact:[email protected]